Shipping policy

Shipping Policy

Last updated: [Insert date]

This Shipping Policy describes how orders are processed and delivered when you purchase from Isle Create Memories.

Order Processing Time

All orders are processed within 1–3 business days. Please note that all products are made to order and personalised, so processing times may vary during peak periods.

Orders are not shipped or delivered on weekends or public holidays.

Shipping Destinations

We currently ship to addresses within the United Kingdom, including the Isle of Wight.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times after dispatch:

Standard UK Shipping: 2–5 business days
48HR TRACKED 2 Business days
24HR TRACKED 1 Business day
Isle of Wight Shipping: 2–5 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to postal service disruptions or factors outside our control.

Order Confirmation and Tracking

Once your order has been shipped, you will receive a dispatch confirmation email. Tracking information will be provided where available.

Personalised Items

Personalised and custom-made items are produced based on the information provided at checkout. Please ensure all personalisation details, images, and delivery information are correct before placing your order.

We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.

Shipping Delays or Lost Orders

If you experience a significant delay or believe your order has been lost in transit, please contact us. We will work with the carrier to resolve the issue where possible.